Shipping policy
Last updated: September 1, 2026
Where we ship
Heavenly Sweet Reborns currently ships only to eligible addresses within the United States. We do not ship internationally. Address eligibility is determined at checkout.
Delivery to remote locations, Alaska, Hawaii, U.S. territories, military addresses, or PO boxes may be unavailable or may require additional time if accepted by checkout.
Handling time
Orders are normally prepared for shipment within one to two business days after payment is successfully authorized and any necessary order verification is completed.
Transit time
Estimated transit time is five to seven business days after the order has been handed to the carrier.
Estimated total delivery time is therefore normally six to nine business days, consisting of handling time plus transit time.
Business days are Monday through Friday and exclude U.S. federal holidays. Delivery dates are estimates, not guarantees. Weather, carrier disruptions, high-volume periods, address problems, security reviews, and other circumstances outside our reasonable control may cause delays.
Shipping charges
Any applicable shipping charge is displayed at checkout before payment. The amount may depend on the order, destination, carrier, or delivery service selected.
Order confirmation and tracking
After placing an order, you will receive an order confirmation at the email address provided during checkout.
When tracking is available, we will send a shipping confirmation containing the carrier and tracking number. Tracking may take up to 48 hours after shipment to display movement.
Address accuracy and changes
Customers are responsible for providing a complete and accurate shipping address.
If you need to make a correction, contact us immediately at support@heavenlysweetreborns.com. We cannot guarantee an address change after processing begins and cannot redirect a package after the carrier has accepted it.
Additional shipping costs resulting from an incomplete, incorrect, refused, or undeliverable address may be deducted from an eligible refund to the extent permitted by law, unless the delivery problem was caused by us.
Shipping delays
If we learn that we cannot ship within the promised handling time, we will contact you with a revised shipment date and explain your options.
You may accept the delay or cancel the unshipped order for a full and prompt refund. We will not substitute store credit for a required refund unless you expressly agree.
Lost, delayed, or marked-delivered packages
If tracking has not updated for several business days or the package appears delayed, contact us so we can help investigate with the carrier.
If tracking shows “delivered” but you cannot find the package, first check the delivery area, household members, neighbors, building staff, and any carrier delivery notice. Then contact the carrier and email us promptly.
We will review the available tracking and assist with the carrier process, but the outcome may depend on the carrier’s investigation and the facts of the delivery.
Damaged or incorrect deliveries
If an order arrives damaged, incomplete, or incorrect, preserve all packaging and contact us as soon as reasonably possible, preferably within seven days.
Include the order number and clear photographs of the product, shipping label, and packaging. Please review our Refund and Return Policy for available remedies.
Contact
HEAVENLY SWEET REBORNS L.L.C.
5375 Championship Cup Ln
Spring Hill, FL 34609
United States
Email: support@heavenlysweetreborns.com
Phone: (321) 380-4536