Privacy policy

Last updated: September 1, 2026

HEAVENLY SWEET REBORNS L.L.C. (“Heavenly Sweet Reborns,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit www.heavenlysweetreborns.com, place an order, contact us, create an account, subscribe to communications, or otherwise interact with our store and services.

1. Personal information we collect

Depending on how you interact with us, we may collect:

• Contact information: Name, email address, telephone number, billing address, and shipping address.
• Order and account information: Products viewed or purchased, order history, account credentials, returns, refunds, preferences, and customer-service communications.
• Payment information: Payment method and transaction details. Payment-card information is submitted to Shopify Checkout and the payment providers activated for our store.
• Device and usage information: IP address, browser and device type, operating system, pages viewed, referring URLs, cookie identifiers, and interactions with our website and messages.
• Communications: Information you provide when you contact customer support, submit a review, or communicate with us.
• Marketing preferences: Your choices regarding email, SMS, cookies, analytics, and advertising, when applicable.

2. How we collect information

We collect information directly from you, automatically through cookies and similar technologies, and from service providers or partners that help us operate the store. These may include Shopify, payment processors, shipping and fulfillment providers, fraud-prevention providers, analytics services, advertising partners, and customer-support tools.

3. How we use personal information

We may use personal information to:

• Process payments, fulfill orders, arrange delivery, and handle returns or refunds.
• Create and manage customer accounts.
• Provide customer support and respond to requests.
• Send transactional messages, including order and shipping updates.
• Send marketing communications when permitted and honor opt-out choices.
• Personalize and improve our website, products, advertising, and services.
• Measure website performance and understand how visitors use our store.
• Detect, investigate, and prevent fraud, abuse, security incidents, and unlawful activity.
• Enforce our terms and policies.
• Comply with legal, tax, accounting, regulatory, and recordkeeping obligations.

4. How we disclose personal information

We may disclose personal information to:

• Shopify: Our ecommerce platform and hosting provider.
• Payment providers: To authorize, process, and protect transactions.
• Shipping and fulfillment providers: To prepare, route, track, and deliver orders.
• Business service providers: Including email, customer support, analytics, cloud hosting, security, fraud prevention, and professional advisers.
• Advertising and analytics partners: Subject to your choices and applicable law.
• Government authorities or other parties: When reasonably necessary to comply with law, protect rights and safety, investigate fraud, or enforce our agreements.
• A successor organization: In connection with a merger, acquisition, financing, reorganization, bankruptcy, or sale of all or part of our business.

We do not sell personal information for monetary payment. Some analytics or advertising activities may be treated as a “sale,” “sharing,” or use for targeted advertising under certain U.S. state privacy laws. Where required, you may exercise the applicable opt-out through our cookie banner or privacy-choice link, when displayed, or by contacting us.

5. Shopify

Our store is hosted by Shopify. Shopify processes personal information to provide its platform and related services. Shopify may also process information for its own purposes as described in its applicable privacy notices. Your information may be processed in countries other than the country where you live.

6. Cookies and similar technologies

We and our service providers may use cookies, pixels, local storage, and similar technologies to operate the store, remember preferences, measure performance, prevent fraud, and support analytics or advertising.

You can manage cookies through our cookie banner when available and through your browser settings. Blocking certain cookies may prevent parts of the website from working correctly.

7. Marketing communications

You may unsubscribe from marketing emails by using the unsubscribe link in the message. If we offer SMS marketing, you may follow the opt-out instructions in the message.

Opting out of marketing does not stop necessary transactional communications, such as order confirmations or shipping updates.

8. U.S. state privacy rights

Depending on where you live and subject to applicable exceptions, you may have rights to request access to, correction of, deletion of, or a copy of personal information; to opt out of certain sales, sharing, profiling, or targeted advertising; to limit certain uses of sensitive personal information; and to appeal a denied request.

You also have the right not to receive unlawful discriminatory treatment for exercising an applicable privacy right.

To submit a request, email support@heavenlysweetreborns.com. Describe the right you wish to exercise and provide enough information for us to locate and reasonably verify your request.

We may ask for additional information to verify your identity. An authorized agent may submit a request where permitted by law, but we may require proof of authorization and identity verification.

9. Data retention

We retain personal information for as long as reasonably necessary for the purposes described in this policy, including order fulfillment, customer support, fraud prevention, dispute resolution, enforcement, and legal, tax, accounting, and regulatory obligations.

Retention periods vary according to the type of information and applicable requirements.

10. Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information. However, no website, transmission, or storage system can be guaranteed to be completely secure.

Please use a unique password, protect your account credentials, and contact us if you believe your account or information has been compromised.

11. Children’s privacy

Our store is intended for adult purchasers and is not directed to children under 13. We do not knowingly collect personal information directly from children under 13.

If you believe a child has provided personal information to us, please contact us so that we can review and, where appropriate, delete it.

12. Third-party websites

Our website may contain links to websites or services operated by other organizations. Their privacy practices are governed by their own policies, and we are not responsible for those practices.

13. Changes to this policy

We may update this Privacy Policy to reflect changes in our practices, technology, services, or legal obligations. The revised policy will be posted on this page with an updated date. Where required by law, we will provide additional notice.

14. Contact us

For privacy questions or requests, contact:

HEAVENLY SWEET REBORNS L.L.C.
5375 Championship Cup Ln
Spring Hill, FL 34609
United States
Email: support@heavenlysweetreborns.com
Phone: (321) 380-4536