Refund policy

Last updated: September 1, 2026

We want you to feel confident when purchasing from Heavenly Sweet Reborns. This policy explains how returns, refunds, cancellations, and damaged or incorrect orders are handled.

30-day return period

You may request a return within 30 calendar days after the order is delivered.

To qualify, the item must be in the same condition in which it was received: unused, unworn, clean, undamaged, and complete with its original packaging, tags, accessories, clothing, certificates, manuals, and gifts, if supplied.

A receipt, order number, or other proof of purchase is required. Returns sent without prior authorization may not be accepted.

How to request a return

Email support@heavenlysweetreborns.com within the 30-day period and include:

• Your name and order number.
• The item you want to return.
• The reason for the return.
• Clear photographs if the item arrived damaged, defective, incomplete, or incorrect.

If the return is approved, we will send return instructions and the return address.

Please do not send a return to the address shown on the shipping label unless our support team instructs you to do so.

Return shipping

For a change-of-mind return, the customer is responsible for the return-shipping cost and for using a trackable service. Original shipping charges are not refundable.

If we confirm that the item arrived damaged, defective, incomplete, or different from what was ordered, we will provide an appropriate remedy and cover reasonable return-shipping costs when a return is required.

Items that cannot be returned

Unless required by law or the item arrived damaged, defective, or incorrect, we cannot accept returns of:

• Personalized, customized, or made-to-order items.
• Gift cards.
• Items marked “final sale” before purchase.
• Items showing wear, odors, stains, damage, alteration, washing, or missing parts.
• Items returned after the 30-day return period.

Damaged, defective, incomplete, or incorrect orders

Please inspect your order promptly after delivery. If there is a problem, contact us as soon as reasonably possible, preferably within seven days, with your order number and clear photographs of the product, packaging, and shipping label.

This requested reporting period does not reduce any rights you may have under applicable law.

Refund processing

After an authorized return is received and inspected, we will notify you whether the refund is approved.

Approved refunds are processed to the original payment method within five business days. Your bank, card issuer, or payment provider may need additional time to post the credit to your account.

If more than 10 business days have passed since we confirmed that a refund was issued, contact your payment provider and then email us for assistance.

Exchanges

To obtain a different product, size, or style, please request a return for the eligible item and place a new order after the return is approved.

Replacement procedures for damaged, defective, incomplete, or incorrect items may differ.

Order cancellations

If you need to cancel or change an order, contact us immediately. We will try to help, but we cannot guarantee cancellation after processing or shipment has begun.

If an order has already shipped, the return provisions above apply.

If we cannot ship an order as promised and you do not agree to a delay, you may cancel the unshipped order for a full refund, including applicable shipping charges.

Contact

HEAVENLY SWEET REBORNS L.L.C.
5375 Championship Cup Ln
Spring Hill, FL 34609
United States
Email: support@heavenlysweetreborns.com
Phone: (321) 380-4536